employee experience in the workplace

An Easy Guide On Measuring Employee Experience In The Workplace

If you own a business or work in human resources, you know that people are the most important part of any company. The happiness and satisfaction of employees directly affect how well your business does. But as the number of employees grows, it becomes more difficult to understand their experiences and make sure they enjoy their work. 

Thankfully, there are useful methods that can help you measure employee experience in the workplace effectively. In this article, we will share these solutions with you so that you can take better care of your staff and create a positive work environment.

Understanding Employee Experience Thoroughly

Understanding employee experience is essential for creating a positive and engaging workplace. Employee experience refers to the overall journey and perception of employees during their time in the company. 

Several key components play a significant role in shaping the employee experience in the workplace:

  • Onboarding: The experience of employees from the moment they are hired sets the tone for their entire journey in the company. A well-structured onboarding process helps new employees feel welcomed and prepared for their roles.
  • Culture: The organizational culture encompasses the values, norms, and behaviors that define the work environment. A positive and inclusive culture fosters a sense of belonging, motivation, and engagement among employees.
  • Internal Communication: Clear and transparent communication channels ensure that employees receive important information and feel heard about their ideas and concerns.
  • Technology: User-friendly and efficient technology solutions enable employees to perform their tasks effectively, saving their time and reducing frustration with daily tasks like meeting room booking, finding departments, etc.
  • Growth Opportunities: Offering opportunities for professional growth and development is essential for employee satisfaction and retention. When employees can enhance their skills, take on new challenges, and see a clear career path, they feel valued and motivated.
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Metrics to track employee experience in the workplace

Employee Net Promoter Score (eNPS)

To measure the eNPS (Employee Net Promoter Score), you should ask employees to rate how they would recommend their current workplace to others on a scale of 0 to 10.

There are three categories of respondents:

– Promoters: Those who respond with a rating of nine or ten.

– Neutrals: Those who rate their likelihood as seven or eight.

– Detractors: Those who rate their likelihood from 0 to 6.

To calculate the eNPS, use the following formula:

eNPS = (Number of promoters – Number of detractors) ÷ Total number of respondents.

If the eNPS is 30 or higher, it indicates a good level of employee satisfaction.

Satisfaction levels

Measuring productivity levels can give you valuable insight into the employee experience in the workplace. By setting realistic goals for your team on a quarterly or annual basis and regularly monitoring their progress, you can effectively evaluate productivity. 

If these goals are consistently met or exceeded, it indicates a positive work environment. This approach ensures that employees are engaged, contributing to a productive and fulfilling workplace.

Employee Productivity

According to a study by Oxford University, employees who are happy at work tend to be 13% more productive on average. Therefore, measuring productivity levels can give you a good idea of how your employees perceive their work experience.

A useful approach to measuring productivity is by setting actionable goals on a quarterly or annual basis and tracking your team’s progress. When a department consistently achieves or surpasses its goals, it indicates positive and motivating working conditions. 

Retention Rates

The retention rate is an important measure of how satisfied your employees are. People tend to stay longer in environments where they consistently feel happy and inspired. You can calculate the retention rate using the following formula:

Employee retention = (number of employees at the end of the year ÷ number of employees at the beginning of the year) x 100.

A positive retention rate above 100% indicates a good employee experience level. 

Employee Absenteeism

Absenteeism refers to the regular absence or failure to stay at work during scheduled hours. It often happens without prior notice or warning. You can calculate the absenteeism rate using the following formula:

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Absenteeism rate = (number of absences ÷ total number of workdays in a year) x 100.

A low absence rate, ideally close to zero, indicates a positive work environment. When employees are happy with their workplace, they are less likely to make excuses or take unnecessary time off. 


Job satisfaction and well-being go hand in hand. When it comes to employee well-being, indicators such as mental, emotional, and physical health play a vital role. If team members feel overwhelmed, tired, burnt out, or anxious, it can affect both their personal lives and the overall business. That’s why it is crucial to regularly check in with employees and ensure their health and welfare needs are being met.

Vacation Days Used

When employees have many unused vacation days, it could indicate that they are stressed and overwhelmed, possibly due to the pressure of presenteeism. In other words, identifying employees with their remaining vacation days can help uncover underlying issues that they are hiding.

Ways To Measure Your Employee Experience

Understanding how to effectively use employee experience measurement techniques is crucial, even though they are generally straightforward to comprehend. Now, let’s take a closer look at these techniques.

Surveys and Questionnaires

Surveys can take up a lot of time and feel tiresome. But they are still one of the best ways to understand what employees think, what worries them, and how satisfied they are. 

If you plan to conduct a survey, remember that digital surveys are much quicker to create and share than paper surveys. Respondents can answer them almost instantly, and the answers in digital format make it easier to gather the data and create summaries.

Performance Reviews and Regular Meetings with HR Specialists

To gather more detailed and valuable insights, consider conducting one-on-one interviews with your employees in addition to surveys. These discussions will help you uncover specific issues rather than just collecting general information and statistics.

  • Use open-ended questions to encourage conversation and inquire about the progress, challenges, and development of ongoing initiatives. 
  • Aim to find solutions or approaches to address these issues. 
  • Encourage employees to share their ideas, perspectives, and feedback on the processes they are involved in.
  • Make these meetings less intimidating by regularly checking in with your staff members. 
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Exit Interviews

Exit interviews can help you identify areas that need improvement to retain your top employees and provide valuable insights into why they decided to leave your company.

Here are some examples of good questions to ask during an exit interview:

  • What made you start looking for a new job or consider leaving?
  • Was there anything specific that could have been done to prevent you from leaving?
  • What did you enjoy most about your time at the company?
  • What aspects of the job or company culture do you think could be improved?
  • Did you feel that your contributions were recognized and valued?
  • How would you rate the support and feedback you received from your manager?


Measuring employee experience in the workplace is crucial for creating a positive and productive work environment. By using techniques such as surveys and one-on-one interviews, employers can gain valuable insights into employee satisfaction, concerns, and areas for improvement. 

To effectively manage your workplace and enhance the employee experience, consider utilizing Acall’s workplace management software. Our solution can streamline processes, improve communication, and boost overall productivity. Don’t hesitate to reach out to Acall today to learn more about how our software can benefit your organization!

1. What is the Employee Net Promoter Score (eNPS)?

The Employee Net Promoter Score (eNPS) measures employee loyalty by asking how likely staff are to recommend the workplace to friends and colleagues. It’s significant as a high eNPS indicates a positive employee experience and can correlate with higher retention and productivity.

2. How can regular meetings with HR enhance the measurement of employee experience?

Regular meetings with HR allow for ongoing assessment of employee sentiments and experiences, providing immediate insights into workplace conditions and the effectiveness of current policies, which can inform proactive improvements.

3. Why are exit interviews important in measuring employee experience?

Exit interviews can reveal the reasons behind an employee’s decision to leave, offering critical feedback on the workplace experience that can be used to identify areas for improvement and reduce future turnover.

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