visitor management system software

A Comprehensive Guide To Visitor Management System Software

Ensuring the safety, efficiency, and professionalism of visitor experiences has become crucial for organizations in today’s fast-paced world. This guide will provide a comprehensive understanding of visitor management system software, including its definition, the reasons for its use, and how to choose the best option for your company.

What is Visitor Management Software?

Visitor Management Software (VMS), is a sophisticated technological solution designed to streamline and enhance visitor registration, monitoring, and tracking within a specific organization’s premises. It is a system that fuses hardware and software components, working harmoniously to provide a more secure, efficient, and professional approach to handling visitors.


At its core, Visitor Management Software serves as a digital and systematic alternative to the traditional paper-based visitor sign-in process. Instead of relying on manual entries and handwritten logs, VMS automates and digitizes this entire procedure, transforming it into a streamlined and user-friendly experience.

VMS offers the following:

  • Visitor Registration: This is the most basic feature of a VMS, which helps visitors provide their details, including their name, contact information, and the purpose of their visit. These entries are securely stored and accessible when needed.
  • Badge Printing: VMS can also generate personalized visitor badges. These badges are not merely identifiers but also essential security elements that include visitor photos and relevant information, ensuring that visitors are easily recognizable.
  • Access Control: Depending on the organization’s specific security policies, VMS may integrate with access control systems to grant or deny access to certain areas based on the information provided during registration. This feature bolsters security measures significantly.
  • Visitor Tracking: VMS systems maintain digital records of visitor activities, including their entry and exit times. This data is invaluable for security audits, compliance reporting, and other analytical requirements.


Several exemplary VMS solutions have made a significant impact in various industries, offering a multitude of features and advantages. These are just a few notable examples:

  • Acall: Acall is a robust workplace management software, which includes many advanced features, including a smart visitor management system. It offers digital visitor registration, badge printing, photo capture, access control, etc, ensuring a seamless experience for guests coming to your office.
  • Envoy: Envoy is a popular VMS solution appreciated for its simplicity and scalability. It offers a customizable check-in process, badge printing, and notifications to employees, making it a versatile choice for many organizations.
  • Proxyclick: Proxyclick, a cloud-based VMS, focuses on creating a secure and welcoming visitor experience. It offers customizable registration flows, watchlist checks, automated host notifications, and real-time reporting, making it a well-rounded choice.
  • SwipedOn: SwipedOn is a user-friendly and cost-effective VMS for small and medium-sized businesses. It offers visitor registration, badge printing, digital visitor logs, and visitor notifications, catering to various business needs.
  • The Receptionist: The Receptionist is a VMS known for its flexibility and ease of use. It offers customizable check-in flows, watchlist checks, visitor photos, and notifications, making it suitable for various businesses.
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Simply put, Visitor Management Software has transformed the way businesses interact with guests, boosting security, increasing productivity, and creating a professional and friendly image. Companies may use a VMS to manage visitor operations better, reduce security threats, and offer a more efficient and organized visitor experience.

Reasons to Implement Visitor Management Software

Implementing visitor management system software (VMS) offers many benefits for businesses, from improving visitor experiences to enhancing security and ensuring legal compliance. Let’s explore these reasons in more detail:

Impress Your Guests:

  • Professionalism: A well-implemented VMS conveys professionalism and efficiency. It signals to your guests that you value their time and have invested in creating a secure and welcoming environment.
  • Positive First Impressions: First impressions are crucial. A smooth, streamlined check-in process leaves a lasting positive impression on visitors, setting the tone for the rest of their visit.
  • Branding: Many VMS solutions allow for customization, enabling you to brand the check-in experience with your logo and corporate colors. This reinforces your organization’s identity.

Offer a Seamless Check-in Experience:

  • Efficiency: VMS automates the check-in process, reducing wait times and minimizing the administrative burden on reception staff. Visitors can quickly register themselves and proceed to their appointments.
  • Self-Registration Kiosks: Some VMS solutions offer self-registration kiosks, enabling visitors to sign in independently. This self-service option provides convenience and expedites the check-in process.
  • Notification Alerts: VMS can send real-time notifications to hosts or employees when guests arrive, ensuring that visitors are greeted promptly and directed to the appropriate location.

Improve Workplace Security:

  • Access Control: VMS incorporates access control features like badge printing and QR code integration. These features help ensure that only authorized individuals gain entry to your premises.
  • Watchlist Checks: Many VMS solutions offer watchlist checks, which can flag potential security risks. This feature is precious in high-security environments.
  • Visitor Photos: Capturing visitor photos during check-in provides an additional layer of security by associating a visitor’s face with their registration data.

Comply with Regulatory Requirements:

  • Data Protection: In today’s regulatory landscape, businesses must adhere to data protection laws, such as the GDPR in Europe. With data encryption and secure data handling capabilities, VMS helps ensure compliance.
  • Industry-Specific Regulations: Certain industries have stringent regulations governing visitor management, especially in healthcare and finance. VMS can assist in meeting these sector-specific compliance requirements.
  • Audit Trails: VMS typically maintains detailed records of visitor interactions, providing an audit trail that can be invaluable for compliance reporting and security audits.
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Selecting the Best Visitor Management Software for Your Business

Choosing the right Visitor Management Software (VMS) for your business is a pivotal decision that impacts security, efficiency, and the overall visitor experience. To make an informed choice, consider the following essential factors:

Legal requirements

  • Industry Compliance: Different industries and regions often have specific compliance regulations that dictate how visitor data is handled and access control is managed. Some regulations you should be mindful of are the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), the Personal Data Protection Act (PDPA), etc. Ensure that the VMS you choose aligns with these industry-specific regulations to avoid compliance issues.
  • Data Privacy: In an era where data protection is paramount, VMS should prioritize data privacy and security. Look for features that ensure compliance with data protection laws, such as data encryption and managing and deleting visitor data as needed.

Security reasons

  • Access Control: A robust VMS should offer advanced access control features like badge printing, QR code integration, and watchlist checks. These features ensure that only authorized individuals gain entry to your premises, thus enhancing security.
  • Visitor Photo Capture: The ability to capture visitor photos during check-in provides an additional layer of security. This feature makes verifying visitors’ identities easier, adding extra accountability.
  • Notifications and Alerts: Look for a VMS to send real-time messages to hosts or security personnel when visitors arrive. These alerts help ensure that visitors are appropriately greeted, monitored, and directed to their intended destinations, minimizing security risks.


  • Intuitive Interface: An intuitive and user-friendly interface is essential. Self-registration kiosks, clear instructions, and straightforward navigation make the check-in process efficient and hassle-free for visitors.
  • Customization: The ability to customize the VMS to your specific branding and security requirements ensures that the system aligns with your organization’s identity and needs.
  • Scalability: The software should be scalable to accommodate the evolving needs of your business. Whether a small startup or a large corporation, a scalable VMS prepares you for growth.


  • Initial Costs: Consider whether the Visitor Management Software requires an upfront purchase or installation fee. Some systems may involve hardware expenses if you need specialized equipment.
  • Subscription Models: Many VMS providers operate on a subscription model. Evaluate the subscription costs to your budget and how they align with the features you need.
  • Long-term Expenses: When calculating costs, consider long-term expenses such as maintenance, updates, and any additional user licenses necessary as your organization grows.
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Customer support

  • Response Time: Responsive customer support is crucial in resolving issues or inquiries promptly. Check the provider’s reputation for response time and whether they offer support during non-business hours.
  • Training and Resources: Assess the availability of training resources, such as user manuals and video tutorials. These materials can help you and your team get the most out of the VMS.
  • Feedback and Reviews: Investigate customer feedback and reviews to gain insights into the quality of customer support and overall user satisfaction.


Installing a strong Visitor Management System Software (VMS) has progressed from a convenience to an imperative need in the changing terrain of modern enterprises. It’s about improving security and leaving a lasting image, streamlining check-in procedures, and adhering to legal obligations.

If you are looking for a dependable visitor management system, Acall can be the solution for you. Our guest management system is comprehensive, easy to use, and designed to enhance the experience of your visitors. Moreover, it can be tailored to meet your specific requirements, ensuring a secure, effective, and professional visitor management experience.

Contact us today to see how Acall can improve your visitor managment.

1. Why does your office require visitor management software?

There are a good number of reasons why visitor management software is beneficial for your office:

  • Impress guests with professionalism
  • Offer a smooth guest registration process
  • Enhance workplace security
  • Ensure regulation compliance

2. What are the criteria for selecting suitable visitor management software?

When selecting the software, consider these factors:

  • Legal requirements: industry compliance, data privacy
  • Security: access control, visitor photo capture, notification and alert
  • User-friendliness: intuitive interface, customization, scalability
  • Costs: initial costs, subscription models, long-term expenses
  • Customer support: response time, training and resources, feedback and review

3. What are the common pricing models for visitor management software?

Here are some common pricing models used by visitor management software providers often apply:

  • Per lobby, location, or room: Many systems offer pricing that increases with the number of lobbies or locations you need to manage. Additional features or support services may be available as pricing scales
  • Per visits or contacts: Some vendors price their systems based on the number of visits or contacts. This pricing structure may be more suitable for small businesses with infrequent visitors
  • Combined pricing structures: Some vendors combine different pricing structures, offering a basic package with a flat monthly price for one lobby location and a certain number of visitors per day
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