integrated workplace management system

Everything To Know About Integrated Workplace Management System (IWMS)

In today’s rapidly changing business landscape, the efficient orchestration of workplace resources is paramount to achieving success. Integrated Workplace Management System (IWMS) step into this crucial role, providing organizations with a comprehensive solution for seamless coordination across diverse operational facets. As businesses navigate the complexities of modern operations, IWMS emerges as an invaluable ally in streamlining processes and enhancing overall efficiency. In this article, let’s explore the power of IWMS and see if it suits your business or if a single solution would be a better option.

What Is An Integrated Workplace Management System (IWSM)?


An Integrated Workplace Management System (IWMS) is a sophisticated software solution that consolidates and streamlines the management of key operational elements within a workplace. It brings together diverse functionalities into a unified platform, fostering efficiency and enhancing decision-making processes.

Key features of IWSM

1. Centralised Planning

At the core of IWMS is centralised planning, a feature that revolutionizes real estate management. From overseeing leases and rents to handling taxes and accounting, IWMS provides a holistic approach to managing the intricate financial aspects of a workspace. This extends beyond financial management, encompassing a spectrum of activities crucial for efficient real estate management.

2. Space Management

IWMS transforms how organizations perceive and utilize their physical space. Through advanced space management capabilities, it optimizes tracking occupancy, manages space allocations, and facilitates the reconfiguration of floor plans to adapt to shifting demand. This empowers organizations not only to monitor space utilization but also to strategically plan and adapt spatial layouts to align with evolving business needs.

3. Maintenance Management

Facilities maintenance is a critical aspect of workplace management, and IWMS excels in automating related operations. From generating work orders to scheduling preventive maintenance and managing inventory, IWMS ensures a proactive and streamlined approach to facility upkeep.

4. Asset Management

IWMS facilitates the efficient management of assets by tracking their location, condition, and usage. This feature enables facility managers to have a comprehensive view of their assets, optimizing their utilization and ensuring they are in the best possible condition.

5. Security and Compliance

Security and compliance are paramount concerns for organizations. IWMS helps track access control, security incidents, and emergency responses. A robust system of recording and tracking incidents is often required for compliance purposes.

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6. Reporting

An IWMS enables facility managers to generate reports on various aspects of their facility management operations, such as maintenance, occupancy, utilization, and more. This reporting functionality provides valuable insights for informed decision-making and continuous improvement in workplace management.

Examples of integrated workplace management systems


SAP ECC stands as a stalwart in the realm of Integrated Workplace Management Systems, offering a robust platform known for its seamless integration of business processes, real estate management, and sustainability initiatives.


IBM TRIRIGA is a cutting-edge IWMS solution, renowned for its advanced functionalities in space management, facility maintenance, and strategic planning, making it a go-to choice for enterprises aiming for comprehensive workplace optimization.


iOFFICE is a versatile IWMS that excels in delivering an intuitive user experience. With a focus on workplace efficiency, it offers features like space planning, asset management, and employee-centric services, making it a preferred choice for businesses prioritizing a user-friendly approach.

4. FMS: Workplace

FMS: Workplace is a dynamic IWMS solution that distinguishes itself with its comprehensive approach to facility management. From real-time analytics to space utilization optimization, FMS: Workplace is designed to meet the diverse needs of modern businesses seeking an all-encompassing workplace management solution.

Benefits & Drawbacks of Integrated Workplace Management System for Businesses

Integrated Workplace Management Systems (IWMS) present businesses with a dual spectrum of advantages and challenges that demand decisive decision-making.

Benefits of IWMS for business

  • Enhanced Operational Efficiency

Embracing IWMS translates to a tangible boost in operational efficiency. In a scenario where manual administrative tasks consume approximately 14 hours of a manager’s weekly workload, IWMS empowers facility managers to automate these tasks, saving valuable time and resources.

  • Capacity Enhancement

IWMS doesn’t just increase overall capacity; it’s a catalyst for optimizing resource utilization. Through strategic planning and real-time data, businesses can harness their full potential.

  • Elevated Satisfaction Levels

The implementation of IWMS not only streamlines processes but also contributes to heightened satisfaction levels among both employees and facility management teams. Improved workflows and operational transparency foster a positive work environment.

  • Integration of Sustainability Practices

IWMS goes beyond efficient operations; it seamlessly incorporates sustainability practices into the organizational DNA. When combined with a facilities management system, IWMS significantly reduces maintenance and energy consumption, aligning businesses with eco-friendly initiatives.

  • Risk Mitigation

In an era of stringent regulatory requirements, IWMS establishes transparent, auditable trails covering repairs, safety inspections, and more. This proactive approach minimizes risks associated with compliance and operational challenges, ensuring a resilient operational framework.

  • Operations Streamlining

The adoption of IWMS leads to the seamless streamlining of day-to-day operations. Process automation not only reduces paperwork but also improves communication between systems. This provides facility managers with real-time data and analytics, fostering informed decision-making and enhancing overall data visibility.

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Drawbacks of using an IWMS

  • Expensive setup and maintenance

While the benefits of IWMS are substantial, organizations must navigate the reality of potential costs. Implementing and maintaining IWMS can be a substantial investment, particularly for organizations with complex workplace management needs.

  • Complex implementation

The implementation and use of IWMS can pose challenges, especially for organizations new to this software. This complexity may require a significant investment of time, resources, and specialized training for facility management staff.

  • Require internal changes to adapt 

Embracing IWMS may necessitate significant internal changes in how an organization manages its physical workspace. This transformation, though beneficial in the long run, can be met with resistance from employees and facility management staff.

Does Your Business Really Need An IWSM?

As businesses contemplate the adoption of Integrated Workplace Management Systems (IWMS), it’s essential to consider various factors that determine their suitability for their unique operational landscape.

Factors to Consider before selecting an IWSM

  • Organization Size

The size of your company plays a pivotal role in determining the suitability of an IWMS. For a growing tech startup with a limited number of offices, a single workplace solution addressing specific challenges, such as room reservation software, might suffice.

However, for larger enterprises with numerous locations and a complex real estate strategy, transitioning to an IWMS proves transformative. In such cases, where disparate workplace management systems create inefficiencies, embracing a unified platform significantly improves workplace management and planning, often resulting in cost savings through streamlined subscriptions.

  • Data Capture Needs

Accurate data is the backbone of effective workplace management. While both IWMS and standalone space management solutions collect occupancy and space utilization data, the depth and precision can vary. A specialized solution might rely on WiFi network data, which, while sufficient for high-level occupancy statistics, may lack in-depth insights.

On the other hand, an IWMS, integrated with IoT sensors and ID badge systems, ensures comprehensive data capture, offering detailed information about utilization and occupancy. This extensive data set not only enhances decision-making but also provides actionable insights.

  • Real Estate Needs

Companies, particularly those amid transformational changes or responding to external factors like the impact of COVID-19, must carefully evaluate their real estate needs. Managing substantial adjustments, such as office relocations, expansions, or changes in space utilization, demands more than a single software solution.

Without interactive floor plans and a unified platform like IWMS, the intricacies of restacking or large-scale updates become challenging. Collaboration across departments becomes seamless with IWMS, fostering a shared source of truth and transparency throughout real estate projects.

  • Improving Workplace Experience
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In the evolving landscape of workplace dynamics, companies are redefining traditional office designs to meet employee expectations for comfort, safety, and wellness. Flexible seating arrangements, like hot desking, offer benefits but necessitate proper technology support. IWMS emerges as a holistic solution, providing employees with an intuitive platform to reserve workspaces, locate colleagues, and address service issues seamlessly.

While investing in separate technologies might offer partial solutions, an IWMS with a comprehensive set of employee services through a single mobile app aligns with the convenience employees expect in the modern workplace.

Why a single workplace management solution may be your answer

In considering alternatives, businesses may explore single workplace software solutions, such as room reservation software, service request software, or a visitor management system. These targeted solutions aim to address specific operational challenges, providing a focused approach to individual needs.

An alternative choice in the realm of workplace management solutions is Acall, a comprehensive system that has successfully served over 7,000 businesses across diverse industries. Key features of Acall include hot desking, a meeting room booking system, and visitor management. This solution is particularly appealing for businesses with straightforward requirements, offering a simpler yet effective approach to workplace management.

Key Notes

In the complex landscape of modern business, the choice between an Integrated Workplace Management System (IWMS) and alternative solutions is pivotal. Whether your organization is a growing startup or a large enterprise undergoing transformations, the decision depends on individual business requirements. IWMS offers a comprehensive solution for complex needs, while Acall provides a proven, streamlined approach for businesses with simpler requirements.

Ready to simplify and elevate your workplace experience? Contact Acall today and embark on a journey to streamlined efficiency—transform your workplace with a click.

1. What is an Integrated Workplace Management System (IWMS)?

An Integrated Workplace Management System (IWMS) is a software platform designed to help organizations optimize the use of workplace resources, including real estate, infrastructure, facilities, assets, and environmental sustainability efforts.

2. What are the potential drawbacks of implementing an IWMS in a business?

While an IWMS can offer significant benefits, there are potential drawbacks to consider. These may include the initial cost of purchasing and implementing the software, the time and resources required for employee training, possible disruptions during the transition period, and the complexity of integrating the system with existing processes and systems. Additionally, if not properly customized, an IWMS can be overly complex for the needs of the business, leading to underutilization of its features.

3. How can a business determine if it really needs an IWMS?

To determine whether an IWMS is needed, a business should evaluate several factors, including the complexity of its real estate and facilities portfolio, the challenges in managing its physical assets, the degree of current inefficiencies in space and maintenance management, and the potential return on investment. If issues such as disparate data silos, inconsistent resource management practices, and a lack of centralized control are prevalent, an IWMS could be beneficial.

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